No contact address is available. If the service does not have a physical location they may not be a suitable option for you. The chances are they are more into mass production of average documents. Numerous resume mills employ non-skilled individuals overseas to create these documents. They get hold of your current resume embellish it with the information available from the questionnaire and place it in a standard format.
When people apply for positions and send PDFs the employer or recruiter has to open each email download the resume and view it. Since there are many unemployed and underemployed people job hunting there are many job applicants applying for positions and because of the time it takes to view each PDF many applicant resumes may never get seen. When job applicants send a direct link to a resume page its much quicker to view a job applicants resume. If an employer or recruiter likes the resume page they can down the resume right from the resume website site and also view the job applicants complete online profile.
Remember you resume will be read by humans as well as by machines which will scan for the right keywords. So put some time and energy into your keywords when you write. Resumes must grab the attention of both the human and the computer scanner.
Always include a cover letter The cover letter is your time to highlight your skills and sell yourself as well as your resume to the recruiter. Make sure to use power statements and highlight your best qualities to get their attention. Your cover letter should address all the requirements for the position and explain why youre the best person for the job.
Avoid being vague If you have references include them. Dont say available upon request. If you have gaps in employment explain them clearly. They will probably come up in the interview anyways. Being prepared in advance by giving complete information in your resume is better than being caught off guard in the interview or worse skipped over all together.
Add in a list of skills Your resume is no place for modesty. Highlight your skills especially if they are specific to the job youre applying for and list where you gained experience with that skill set. Instead of being general give concrete details and highlights. For example list your experience with Microsoft Office or even a particular piece of software over computer skills. Make sure to include plenty of competency statements.